How to Claim a Free Re-Service After Cockroach Treatment

If cockroaches return after a treatment and your service came with a guarantee, you may be entitled to a free return visit. Many people never claim it because they are unsure how. A clear, prompt request makes it easy.

This guide explains how to check your entitlement and make a claim.

The short answer

To claim a free re-service, check your service agreement for the guarantee period and conditions, report the problem in writing within that period with dates and photos, confirm that you followed the aftercare advice, and ask for a follow-up visit. Keep your invoice and service report. If the provider disputes the claim, refer to the written terms and escalate politely.

Step 1: Check your terms

• How long does the guarantee last?
• How many re-services are included?
• What conditions apply (access, hygiene, no other pesticides)?
• Are some areas or causes excluded, such as shared sources?

Step 2: Collect evidence

1. Photos or short videos of live roaches, droppings or egg cases with dates.
2. Notes on where and when you saw them.
3. Sticky trap photos, if you used them.
4. Your invoice and service report with the treatment date.

Step 3: Report in writing

Use the provider's phone, app or email, and follow up with a written message so there is a record. State the service date, the invoice number, what you have seen and when, and that you are requesting a re-service under the guarantee.

Step 4: Prepare for the visit

• Do not clean or spray treated areas beforehand.
• Show the technician where you saw activity.
• Be ready to discuss leaks, gaps and food storage.

Step 5: Follow up

Ask for a service report after the visit. Note the date, what was done and any recommendations. Watch for activity over the next few weeks.

If the claim is refused

1. Ask for the reason in writing.
2. Compare it with the terms you were given.
3. Escalate to a manager or the customer support head.
4. Keep the conversation factual.

Tips to avoid disputes

• Get guarantee terms in writing before booking.
• Follow the aftercare instructions and keep proof.
• Report problems early, rather than waiting for the end of the period.

When to call a professional

If roaches return repeatedly, ask the provider to look for a structural or shared source, instead of repeating the same treatment.

Frequently asked questions

Is the re-service always free?

Only if your guarantee says so and the conditions are met. Check your agreement.

What if I used another spray?

Some guarantees exclude this because it can reduce the treatment's effect. Check your terms.

How soon should I report?

As soon as you notice the problem, and within the guarantee period.

Can the provider refuse because of neighbours?

Some guarantees exclude shared sources. Ask how they handle it.

This guide is part of IPest's complete resource on cockroach control. For identification help, prevention and treatment options, see our full cockroach control guide for Bangalore.