Buying Wooden Furniture Online: Borer Risks and Return Tips

Online furniture shopping is convenient, but you cannot inspect the wood before buying. That makes it important to know what to ask and what to check on delivery.

The short answer

When buying wooden furniture online, check the seller's reputation, wood type, treatment and return policy before ordering. On delivery, inspect every face of the piece before signing, for tiny holes, fresh powder and soft wood, and take photographs and video. Report problems immediately in writing and keep packaging. Ask whether the seller offers a guarantee against borers.

Before ordering

1. Read reviews, especially about quality and wood problems.
2. Check the wood type, seasoning and treatment.
3. Check the return, replacement and refund policy.
4. Ask in writing about borer or pest guarantees.
5. Check delivery and storage conditions.

On delivery

1. Open and inspect the item before signing if possible.
2. Check legs, undersides, backs and joints.
3. Look for powder in the packaging.
4. Take photos and video, including the packaging.

If you find borers

• Contact the seller immediately with evidence.
• Keep the item isolated from other furniture.
• Do not discard packaging until resolved.
• Follow the return process.

Risk reducers

• Choose reputable sellers.
• Prefer treated wood.
• Avoid heavily discounted unknown brands.
• Keep new items apart from existing wood for a while.

When to call a professional

If the problem is widespread, keeps returning or you are unsure what you are dealing with, a professional inspection will save time and avoid wasted effort.

Frequently asked questions

Can I return furniture for borers?

Depends on the policy. Check before ordering.

How soon should I report?

Immediately, in writing.

Are online sellers riskier?

Not necessarily, but you cannot inspect first.

Should I treat new furniture?

Only if signs appear or advised.

This guide is part of IPest's complete resource on wood borer control. For identification help, prevention and treatment options, see our full wood borer treatment guide for Bangalore.